Frequently Asked Questions
Everything you need to know about genuine Smeg replacement parts and accessories.
Are your parts genuine Smeg products?
Yes, we only stock 100% authentic Smeg replacement parts and accessories sourced directly from the manufacturer to ensure compatibility and maintain your appliance warranty.
How do I find the correct part for my specific Smeg model?
You can find your model number on the rating plate located on the side, back, or inside the door of your appliance. Enter this number into our search bar to filter for compatible components.
What is your shipping policy for delicate components?
We use specialized protective packaging for fragile items like glass cooktops and oven doors. Orders are typically processed within 24 hours and shipped via tracked courier services.
Can I return a part if it doesn't fit my appliance?
We offer a 30-day return policy for unused parts in their original packaging. Please note that electronic components cannot be returned once the security seal is broken or if they have been installed.
Do you offer technical support for DIY repairs?
While we provide detailed part diagrams and compatibility information, we recommend that all electrical or gas-related repairs be performed by a certified technician for safety reasons.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.